Preparing for Disasters Can Minimize Disruption
How do you prepare your practice to be ready to respond in the event of a disaster—from something small scale like a computer crash to the kind of destruction associated with hurricanes Katrina and Rita? A prompt, effective, and confident response to an emergency or emergent situation can mean the difference between considerable damages or minimal damages.
Psychiatrists and other health care professionals are accustomed to planning for and responding to medical emergencies in acute-care settings. Once in an office setting, however, many professionals fail to recognize the need for emergency planning. But injuries and damages resulting from disasters in an office setting can be just as devastating as those arising in a hospital, and advance planning, staff training, and periodic reviews can assure an effective response in even the most modest of practice settings.
The goals of an emergency plan are to minimize the probability of injury or loss related to patients, visitors, or employees; prevent or decrease risk of property loss (equipment, patient and business records, and so on), and expedite recovery from the disaster.
For most psychiatric office settings, emergency plans do not have to be lengthy, and the planning and preparation should not be time consuming. The following suggestions may assist you with planning, constructing, and implementing an emergency plan:
1. | Begin by identifying and analyzing potential emergency risks.
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2. | Weigh possible effective responses to the potential emergency situations identified and decide which responses are best for your practice setting. For example, you have identified flooding as a potential emergency situation to plan for because your office building has experienced problems with this during severe storms. Your analysis finds that the biggest potential risk/loss is the loss of patient and business records. After reviewing possible responses to minimize this risk, you develop a plan to
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3. | Consider what safety features and plans may already be in place and incorporate them into your plan. Some examples to assess include any security procedures for the building; existence of an evacuation plan, fire plan, and so on; the emergency contact person if anything goes wrong in the building or if a problem is anticipated; presence of fire and other alarms; and the regularity with which fire extinguishers are checked. | ||||||||||||||||||||||||||||||||||||||||||||||||||||
4. | Prepare a written emergency plan. The plan should be readable and stored in an easily accessible location. | ||||||||||||||||||||||||||||||||||||||||||||||||||||
5. | Educate office staff about the emergency plan. All staff should know the location of the written emergency plan. They should also review the plan and have in-service training on responding to emergencies at least yearly. Staff members should be involved in identifying potential emergencies and updating the plan. | ||||||||||||||||||||||||||||||||||||||||||||||||||||
6. | Periodically review the plan and update it as needed. Keep staff informed of any changes. | ||||||||||||||||||||||||||||||||||||||||||||||||||||
7. | Have a contingency plan for what staff and others should do if you are not available. Doctors must prepare a set of instructions for staff, family members, and willing colleagues regarding what they should do in the event of the psychiatrist's sudden incapacity. The plan need not be complex but should be documented, be readily available to those who may need to implement it, and be regularly updated. A list of suggested items to be covered in a contingency plan includes the following:
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The emergency plan for any practice will be unique to the needs of that practice. There is a variety of resources available to help in your planning process. Among them:
American Health Information Management Association,<www.ahima.org> under “Practice Brief: Disaster Planning for Health Information” | |||||
Federal Emergency Management Agency,<www.fema.gov> | |||||
American Red Cross,<www.redcross.org/services/disaster/beprepared/busi_industry.html> | |||||
U.S. Department of Homeland Security,<www.ready.gov/business/index.html>. The department has posted information on costs that may be expected for emergency planning and protection at<www.ready.gov/business/over-cost.html>. |
(Parts of this article were excerpted from the spring 2002 issue of Rx for Risk.) ▪