With immediate medical issues addressed, he moved into problem-solving mode. For instance, a single mother with two children
and living paycheck to paycheck lost everything in her home. In the shelter, she could be directed to social services, but
Napoli also spent time with her asking how she had dealt with other crises in her life. Soon enough she came up with additional
courses of action, drawn from her own experiences, to help herself out of her predicament.