Karasu and Wilder met monthly with five chief residents from Albert Einstein to discuss the model program, but gradually, he said, the meetings became about the residents’ concerns and frustrations. “We found ourselves mediating discussions among the chief residents, who wanted to explore with one another their conflicted roles.” As chief residents, he explained, they were no longer merely trainees, but they weren’t faculty either. These residents suddenly had to address conflict among their colleagues, or between residents and faculty, and wanted to speak with one another about the best ways to resolve such conflicts, he noted.